policies
Global awareness of modern slavery (slavery, forced labour, servitude and human trafficking) is rising
Click here to view - FY25 Modern Slavery Statement
COACH HOUSE SUPPLIER CODE OF CONDUCT
Click here to view - Coach House Supplier Code of Conduct
Structure and Supply Chains
We source from Asia and Southeast Asia in the main, together with India, parts of Europe and the UK. Our customers are comprised of independent retailers, hoteliers, interior designers and property developers.
Each of our suppliers has received a copy of this statement which sets out our expectations regarding our prohibition of modern slavery.
Our suppliers are identified through trade fairs and while some will inevitably be new to us, we have been dealing with the majority for many years. Our main suppliers are visited on a regular basis by local agents who check for compliance with our policies. Our owners also visit suppliers and check the running of factories and that standards are maintained. We operate in an open and honest way with our suppliers and pride ourselves on prompt payment and maintaining excellent working relationships with them.
We operate a zero-tolerance approach to slavery and human trafficking. To ensure our suppliers comply with our policies we require them to read, confirm their understanding and sign up to our requirements.
We work in partnership with two Freight Forwarders, who are committed to improving their practices to combat slavery and human trafficking to ensure that there is no slavery or human trafficking in any part of their business.
We operate a simple “straight line” supply chain supplier base → overseas port → UK port → Warehouse → Customer
Coach house is working towards becoming a carbon neutral company, striving to improve sustainability throughout our supply chain. We are currently working with a company called Seedling to annually quantify GHG emissions with the aim of offsetting typically 100% of our scope 1 & 2 emissions and 10% of our scope 3 emissions through our offsetting partners”.
COACH HOUSE PRIVACY POLICY
This privacy policy explains how we use any personal information we collect about you.
Topics:
- What information do we collect about you?
- Information we don’t collect/store
- How we use your information?
- Marketing
- Cookies and Other websites
- How to request/update the information we hold about you
- How long do we hold your information?
- Changes to our Privacy Policy
- How to contact us
- Further Information regarding your privacy
What Information do we collect about you?
The personal information we collect about you may include your name, address, telephone numbers, email addresses, company and VAT number, other company invoices and tenancy agreements. We also collect your IP address if you use our website. Some of this information is requested on our online trade application form, at trade shows, over the phone or by email after you have submitted a trade application request.
Information we don’t collect/store
We do not store credit card or other payment information although we do take this information over the phone when taking payments. Payment information will be requested every time we require payment.
How we use your information
The information we collect is used to determine if you meet our criteria for becoming a trade customer, your personal information will assist us in identifying the following:
- To check companies house and confirm your business credentials
- We use tenancy agreements as evidence of your retail /business activities
- If you have ever held any previous accounts
- Where your company is located and operates from
We use your registered email address to contact you on a regular basis regarding your outstanding orders and other important communication which relates to the efficient running of your B2B trade account with Coach House.
We do not sell, distribute or lease your personal data to any third parties.
Marketing
We occasionally send emails to registered trade business account holders at the address you have provided us with as part of the trade application process. Our emails will be relevant to the design, furniture and giftware industry and may include offers relating to upcoming trade shows.
You can choose not to receive these marketing emails at any time by either contacting us or clicking the unsubscribe link which will be on every email we send.
Cookies and other websites
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information please visit www.aboutcookies.org
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result. We may link to other websites from our website at www.coachhouse.com. This Privacy Policy only applies to the Coach House website and you should read the Privacy Policy of any other website that you visit.
How to request/update the information we hold about you
To find out what information we hold about you please call us on 01282 682666 or email: privacy@coachhouse.com We may need to confirm your identity to receive your personal information so please send your request from an email that we can verify. If you think the information we hold is incorrect then we will update this at your request.
How long do we hold your information
We hold your company and invoicing information for 7 years to comply with HMRC, while you have an active trade account we need to retain all current contact information including your email address and phone numbers. If you no longer have an active trade account we will remove your email address and phone numbers from our system after a period of 90 days from when your account becomes inactive.
Changes to our Privacy Policy
We will make all changes to our Privacy Policy on this document and update it to our website at www.coachhouse.com/policies
How to contact us
You can contact us by any of the following methods:
Email: privacy@coachhouse.com
Phone: 01282 682 666
Fax: 01282 682 667
Address:
Metcalf Drive
Altham Industrial Estate
Altham, Accrington
Lancashire
BB5 5TU
Further information regarding your privacy Information regarding privacy laws can be found at the Information Commissioners
Website at https://www.ico.org.uk or you can visit https://www.eugdpr.org/