How we evaluate Trade Account Applications
Thank you so much for your interest in using a Coach House product.
As an established and respected wholesaler, Coach House takes into consideration the impact stocking any given retailer, designer, hotelier or specifier etc has on the market overall. One of the many consideration that take place is the way in which our product is represented and sold. We are careful not to devalue the brand and ultimately harm existing accounts. Over the course of the last decade we have slowly managed our bricks and mortar retailers and we have received positive feedback about the management of these accounts.
In recent times we have invested in researching and evaluating our online and ecommerce accounts, which are now managed in the same way; on visual bases. We do this to ensure our product is represented to the standard which we would expect.
Please note; if an account is approved to carry our products offline in a physical "bricks and mortar" store environment, this does not automatically extend approval to an accounts associated ecommerce and online environments. It is essential that you read and fully understand our Trading terms and conditions and the services we offer before completing your application, we want you to be delighted with your overall Coach House experience but we do understand each business has its own specific needs to fulfil.
How do I apply for an account?
Complete the form on our website and submit, you will then receive an automated confirmation email and in some instances a further questionnaire to complete.
What happens next?
We do a number of checks to establish the validity of your business and that all goods purchased by the account will be used in a commercial environment that will complement and enhance the Coach House brand.
What sort of checks do you do?
-We look at your Business location, to assess the proximity to any of our current established customers, access the road access to your delivery address, which must be suitable for our 45ft articulated vehicles and also be staffed to assist our driver with offloading your delivery. We do not deliver into residential areas.
- We validate your company registration with Companies House and VAT registration number via the internet.
- We also look at your store or retail space to view your current product presentation, style and overall image of the displays, so that we can ensure our products fit with your existing product offering and will be represented in a complementary setting.
Can I stock all of your products?
You may be offered a restricted product selection dependant on your current business assessment.
Do you supply marketing material?
We strongly recommend our customers create their own individual original imagery. But item stock reference pictures are available on request.
Can I sell your products Online?
Once your account has been active for 6 months or more you can then apply to sell an approved selection of our products online from your website.
Do you supply Internet only Companies?
We have a selection of specialist Internet only companies who work very closely with us to positively promote and sell Coach House products. We do welcome applications from Web only companies but we apply quite a detailed and exacting selection criterion to ensure the presentation, product offering and marketing of the site, complements rather than detract or diminish our existing market sector offering. You may be offered an approved selection of products to retail from your website.
Do you have a minimum spend?
Yes, you must guarantee to spend a minimum of £5,000 per year. If you don't meet this amount we will close your account but we can then give you details of other Coach House suppliers in your area.
Can you deliver my orders?
Yes, you will be assigned to a sales coordinator who will contact you on a weekly basis to arrange dispatch. Our delivery service is carriage paid with the minimum order value being dependant on your account type. We will only deliver to commercial premises.
Do you offer credit terms?
Sorry no, all our accounts are COD with your first 3 transactions being on a pro forma basis and after that you can pay by card or bank transfer on the day of delivery. Orders of £3,000 or more must be paid in advance of dispatch.
What do you need from me?
If we still require further clarification once we have all of the above checks, we may ask you to provide copies of your current purchase invoices. If you are a Property Developer you would need to provide evidence of your Property portfolio, consisting of current and past projects (minimum of 10 properties). For Interior Designers we may ask for evidence of previous and current projects plus invoices to show you currently buy in from other wholesalers.
Why do you need to do all these application checks?
We uphold the principles of a responsible wholesaler which means we must take every reasonable step to maintain the supply chain and ensure we do not impinge on the business of our retailers. To ensure we protect the long term commercial viability of Coach House and it products.
Can I return faulty items?
Yes, if you have goods that are damaged you must let us know via email or website form, within 7 days of receiving your order. Please keep all goods in their original packaging and they will be uplifted at the time of your next delivery. The items will be QC inspected once they arrive back at our warehouse and a credit will be issued to your account once the details of the damage has been verified. However, we do not take responsibility for any goods transported via third party carrier.
Do Coach House have showrooms I can visit?
Yes, a visit to our fabulous showrooms in Altham is an absolute must! We have 40 individually styled room sets to showcase our latest on trend furniture designs; all styled and complimented by a beautiful selection of accessories, all in all, it is a truly inspiring experience for all trade professional. But for everyday use you can view our products, including current stock levels and place your orders, from our website. Along with our Altham Showrooms, we have also recently renovated our gorgeous little Chelsea Trade Space. If you do want to visit the Chelsea space please remember it is by appointment only, but we can happily arrange times to visit and meet with a Business Development Executive.
NB. Access to our Showrooms is only possible for authorised buyers who are named on a valid, active account.
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